Note: Terms & Conditions of Sale are country/region specific. The following Terms & Conditions of Sale apply to product sold within Malaysia.
A) Acceptance of Terms
These terms and conditions shall govern orders for plants, supplies, products and other materials (merchandise) placed with Seller. All negotiations with sales representatives or other agents of Seller are merged herein. No modification of these terms and conditions shall be effective unless in writing signed by Seller. Placement of the order shall constitute Purchaser’s acceptance of these terms and conditions. All orders are subject to acceptance by Seller at our offices in Beranang, Selangor, Malaysia.
B) Limitation of Warranty
Seller warrants, to the extent required by law that merchandise conforms to the description appearing in Seller’s catalogue and on container labels, within recognized tolerances. SELLER MAKES NO OTHER OR FURTHER WARRANTY, EXPRESS OR IMPLIED. ALL OTHER OR FURTHER WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED. Certain merchandise may be separately warranted by the manufacturer. Seller does not adopt or ratify any manufacturer warranties, express or implied, and Seller shall have no liability thereunder.
C) Limitation of Remedy
PURCHASER’S SOLE AND EXCLUSIVE REMEDY SHALL BE REFUNDED OF THE PURCHASE PRICE ONLY. SELLER’S LIABILITY, WHETHER FOR BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, PRODUCTS LIABILITY OR ANY OTHER THEORY OF LIABILITY, IS LIMITED TO THE AMOUNT OF THE PURCHASE PRICE. UNDER NO CIRCUMSTANCES SHALL SELLER BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE, OR FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES.
D) Excluded Use
Product is not intended for immediate or eventual sale to commercial growers, truck farmers, market gardeners or others who sell fruit or vegetables to the end users. Product is intended for end users only.
By accepting merchandise, Purchaser agrees to defend Seller, to hold it harmless and indemnify it from and against any claim or loss asserted by any or all transferees of such merchandise or users of the products of such merchandise who are not notified by Purchaser in writing of Limitation of Warranty, Limitation of Remedy, Mandatory Arbitration, , and Notice Regarding Seedling-Borne Diseases in language substantially equivalent to that contained in these Terms and Conditions of Sale.
All prices are subject to change without notice. The price in effect at time of shipment will prevail. Prices do not include installation; Seller takes no responsibility, and shall have no liability for installation. Additional processing and handling charges may be added.
Payment is due in accordance with terms specified on invoice. Payment is due in invoiced currency and in accordance with the terms specified on invoice. In the event of default in the payment of any amount when due, and in addition to all other rights and remedies available to Seller.
H) Handling Charges, Inspection, Damaged Goods
The handling charge on Purchaser’s invoice covers shipment of the merchandise to Purchaser’s destination and replacement or credit for damaged merchandise if the steps listed here are followed. PURCHASER WILL NOT REFUSE OR RETURN GOODS OR THE RIGHT TO FILE A CLAIM IS LOST AND PURCHASER WILL STILL BE LIABLE FOR THE MERCHANDISE. When Purchaser receives the consignment: 1) Count all cartons. 2) Inspect all cartons for external damage. 3) Check for open or resealed cartons. 4) Note any damages, shortages, open or resealed cartons on the delivery receipt; the carrier’s representative must also sign the receipt. 5) Open all boxes immediately and inspect for damage such as scorched, frozen or broken plants; material shortages; etc. NOTIFY SELLER IMMEDIATELY IF A CONSIGNMENT IS DAMAGED.
All Cilibangi products are non-returnable. Sale and markdown items are also non-returnable and non exchangeable.
If you are unsure of the eligibility of returns of your product, please contact our team at [email protected]
We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.
To cancel or reschedule your reservation, please email to [email protected]
You may cancel your reservation up to 7 days prior to your scheduled class date for a refund, subject to a 25% processing fee.
No refunds will be given for cancellations made within 7 days of your scheduled class date, or if you fail to attend.
You are welcome to reschedule your reservation one time up to 7 days prior to your originally scheduled class date.
A request to reschedule your reservation that is made within 7 days of your scheduled class date will be treated as a cancellation and you may then make a new reservation.
J) Notice & Return
Seller shall have no liability for any defect unless notice is given promptly, not to exceed thirty (30) days after such defect (disease infected plant) is or should have been discovered. No product may be returned without Seller’s prior written authorization. Requests to return product must be made within ten (10) days after delivery. All returns must be in accordance with Seller’s instructions and charges paid by Purchaser. All requests for return of product must be made to Serotech Sdn Bhd at +6017-603 7196. The Purchaser will also be asked to provide a letter stating the reason for the return. The order number or invoice number must accompany the return in order to expedite the credit. NOTE: No products will be accepted without prior notification to Serotech Sdn Bhd. Effective immediately, products that is returned without authorization will not be accepted and credit will not be issued. Seed must be returned in the original condition within ten (10) days of the delivery date for full credit. No open packages will be accepted. No credit or replacement will be given for products returned after eleven (11) days from our delivery date because Cilibangi seedlings are perishable, no returns will be accepted.
K) Delays, Shortages & Substitutions
Seller shall not be responsible for delays in delivery or for losses resulting from such delays. Seller reserves the right to make partial shipment. In the event of shortages, Seller may substitute such other, similar merchandise as is available.
L) Plant Protection
Varieties described herein are covered under Malaysia New Plant Variety Protection. These varieties may not be reproduced without authorization. The breeder or authorized representative has the right to inspect purchasers’ nurseries during normal business hours to assess compliance with the restrictions on use of protected varieties.
Trademarks are the property of Serotech Sdn Bhd and Universiti Kebangsaan Malaysia (UKM), unless otherwise indicated.
N) Intellectual Properties
All content in this website, blog and email are belongs to copyright of Serotech Sdn Bhd. No party shall share any of the content without Serotech prior consent.
O) Notice Regarding Seedling-Borne Diseases
Seller makes no representation regarding the freedom from seedling-borne diseases of the seedling sold and disclaims any liability relating to such diseases, whether previously known to exist or not identified until this seedling is well-grown.